Senior HR Business Partner Customer Service
Join us!
Get to know us
Do you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you!PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 16,000 clients.
Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:
Care: We genuinely care for others whoever they are, whatever they think.
Excellence: We aim to improve and achieve better results every day.
Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.
Passion: We are the architects of PayFit's success.
A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work.
This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.
Location :
The position is based in France.
Position Overview :
As a Senior HR Business Partner, you will serve as the People reference within your scope for ICs and managers. You will be a key partner capable of supporting the implementation of PayFit's strategic objectives while providing daily support to the teams you will assist. This role will report to an HR Manager.
Key responsibilities :
➡️ Strategic HR Partnership:
- Serve as the HR reference for specific PayFit departments, supporting various stakeholders at all seniority levels, adapting your approach based on departments and countries.
- Act as a partner in all their business challenges: organizational design and evolution, team performance and retention management, skill development, team training, etc.
- Ensure a high-quality employee experience: manage satisfaction surveys, onboarding and departure experiences, career paths, training, and development topics by proposing solutions tailored to specific contexts (workshops, 1:1s, team dynamics, etc.).
- Contribute significantly to the People team on all global projects and work specifically on daily HR initiatives.
➡️ Employee Relations:
- Manage relationships with PayFiters and provide advice on difficult/complex conversations or conflict resolution.
- Embody and promote our values and Behaviors, ensuring the maintenance of our PayFit culture within teams.
➡️ HR Processes:
- Ensure the implementation of our People Cycle (PROS, Quarterly Touch Point, Development Discussion…).
- Contribute to the adoption of our compensation policy, ensuring consistency of individual approaches with PayFit's philosophy (promotion, evolution, career path, comp campaign…).
- Be the contact point for daily HR processes such as Work From Anywhere, managing different types of leave…
- Lead HR projects aimed at improving existing processes and tools.
Qualifications :
- You have at least 6 years of experience as an HR Business Partner, with a minimum of 2 years in an international context.
- You have in-depth knowledge of French employment laws and regulations and ideally experience with international labor law (English or Spanish law recommended).
- You have a strong background in strategic HR partnership and comprehensive management of the HR process cycle (annual performance reviews, professional interviews, salary increase cycles, career development…).
- The role requires professional proficiency in English (spoken and written) to effectively interact with employees, business leaders, and external partners as the position may cover the FR, UK, and SP markets.
- You are proficient with various digital tools such as HRIS and ATS (proficiency in SAP is a plus, Google Sheets, Slack…).
- You possess analytical skills: a strong analytical capacity and a keen interest in data management and analysis, allowing you to make informed decisions based on precise insights.
- You have proven project management experience: experienced in managing complex projects, with an ability to effectively coordinate with multiple stakeholders to meet objectives and regularly report on results achieved.
- You are results-oriented: setting clear objectives and optimizing actions to make them effective.
- Absolute reliability in handling sensitive, sometimes confidential information.
- You have strong problem-solving and interpersonal skills.
- You can handle an intense pace and thrive in a demanding and constantly evolving environment while interacting with high-level stakeholders.
Interview process :
1. Interview with a recruiter
2. Interview with the hiring manager
3. Business case with team members
4. Interview with the Head of People
5. Interview with a Business C-Level
👉 Background Check (ISO27001 certification): identity, diploma, and past professional experiences will be checked after the offer.
What we offer
Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within France/UK/Spain; as well as abroad for a defined period. Further requirements may apply depending on the role and your overall experience.
Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level.
Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Health promotion: A Gym at our Paris office and a GymLib subscription with preferential rates. 4 paid sessions with a mental health practitioner and online support with Moka.Care.
Health insurance: Mutuelle Henner (60% covered by PayFit).
Transportation: 50% covered for your public transportation card for those living within Ile de France. A budget to travel to the office for those who live outside of it.
Meals: A restaurant card with our partner Swile ( 9€ per workday).
Home office budget: 150€ per year to help you get set up in the best conditions. A MacBook is our standard working tool.
Parental support: 20 weeks maternity leave covered by PayFit and 4 weeks leave for the second parent.
Time off: 25 days of holidays + RTT days (depending on the contract).
Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!
Senior HR Business Partner Customer Service
Join us!
Loading application form
Already working at PayFit?
Let’s recruit together and find your next colleague.